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Terms of Use, Privacy & Cookies

Terms and use of this website

You agree that by accessing this website and on any of the domains owned by the Company, including and not limited to myttonfold.co.uk (the “Website”) – is provided by Mytton Fold Hotel 2020 Ltd (“The Company”) you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

Use of the Website

You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use any of the Website content in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any of the Website content except for your own personal, non-commercial use. Any other use of the Website content requires the prior written permission of The Company.

You agree to use the Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

Intellectual Property

The names, images and logos identifying The Company, third parties and their products and services are proprietary marks of The Company and are subject to copyright, design rights and trademarks. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of The Company, its associated companies or any other third party.

Certain images and company logos on this website are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.

Third Party Websites

Certain links in this Website connect to other websites maintained by other parties over whom The Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other websites. Please visit the 3rd party companies directly in order to view their own Privacy Policies and adherence to GDPR.

Some of the third party companies we use are:

ResDiary
https://sales.resdiary.com/privacy-statement/

Reslynx/Guestline
https://www.guestline.com/privacy-policy-guestline/

Information we may collect

You give us information when you contact us with an enquiry; use or register on the Website; fill out a survey or other form; request us to provide you with information; enter a competition or prize draw or engage in a promotion; post information to public areas of the Website; Mytton Fold Hotel in person, by phone or email; online via our Website or Social Media; update preferences on our Website; contact us via email, mobile messaging or when posting on or communicating via our social medial platforms; or by communicating with us via any other channel.

The information we may collect, hold and process about you, provided by you, may include:

  • Name
  • Address
  • Email address
  • Telephone number(s)
  • Bank details and/or payment details
  • Gender
  • Dietary requirements
  • Billing information
  • Vehicle registration number, make and model
  • Details of other people within your group booking including name and age
  • Purchase/transaction history
  • Encrypted record of login password
  • Your preference for how we communicate with you about our activities
  • Photographs
  • IP address
  • Information gathered by use of cookies in your web browser
  • Information that is available publicly, including social media username if you interact with us through social media channels
  • We maintain a record of your transaction history, but we never store your payment card number, although we may keep a record of the last four digits only to help us identify transactions).
  • We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you relevant information. We may track subsequent online actions such as room, golf or dinner bookings and related purchases and enquiries.

With regard to each of your visits to our Website we collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer/device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

For further information on the cookies, we use and the purposes for which we use them see our Cookie Policy.

We may monitor or record calls for security and training purposes and to improve the quality of our services.

Your image and car number plate may be recorded by CCTV when you visit the hotel for security purposes and to improve the service, we can provide to you. This footage may also be used to exercise and defend our legal rights. Where necessary this footage will also be shared with the authorities for law enforcement purposes.

How we use your information

The above information is used to: provide our services to you and enable us to process, administer and manage your booking, orders, contracts, accounts and enquiries; create an account so that we understand and respect your preferences; establish dietary requirements and provide suitable catering options for you and your guests (where applicable); inform you about changes to our products and services or new products and services, event offers and promotions; communicate information about any agreement you may have with us or have enquired about; inform you about offers and promotions that may be of interest to you; improve the services we offer you (which may sometimes include undertaking customer research); keep a record of your relationship with us and how you prefer to be contacted; analyse your personal information to create a profile of your interests and preferences so we can contact you with information most relevant to you; to ensure that content from our Website is presented in the most effective manner for you and for your computer; to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to administer prize draws and competitions you have entered; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to resolve an enquiry or progress a complaint; comply with legal and regulatory obligations placed on Mytton Fold Hotel 2020 Ltd

We use profiling and segmentation to ensure communications are relevant to you. For this purpose, we may analyse geographic, demographic and other information relating to you to enable us to understand your preferences.

Mytton Fold Hotel 2020 Ltd and/or its media partners may from time to time create images and/or audio-visual footages of you and your guests at Mytton Fold Hotel 2020 Ltd. Mytton Fold Hotel 2020 Ltd is the owner of all rights in such footages and shall be entitled to use such footage on any media platform for the following purposes: Promotional, marketing and commercial purposes; and Training for Mytton Fold Hotel 2020 Ltd employees and third parties who work with Mytton Fold Hotel 2020 Ltd.

How and where do we store your data?

We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.

Data security is of great importance to us. We take steps to protect your data by using data encryption on our website and applications. Our website is hosted in the UK and is monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware.

We work with partners who may make use of cloud and/or hosted technologies. Some of the information you provide to us such as email address and name may be transferred outside the European Economic Area to countries such as the US. This is a transfer to a “third country”. However, our partners undertake data security due diligence to ensure that they are conforming to appropriate accreditations.

We want to keep you up to date with information about special offers and information which we believe is of interest to you. When you supply your email address to us, we will ask you if you want to receive this type of marketing information. We will never share or sell your information with companies outside of our own.

If you decide you do not want to receive this marketing information you can request that we stop by emailing events@myttonfold.co.uk with your full name, address and contact details or by using the unsubscribe link within the emails we send you. You may continue to receive mailings for a short period while your request is dealt with.

Cookie Policy

Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It may also be used for the purpose of running re-marketing adverts to you about our products and services.

You can set your browser not to accept cookies and can also remove cookies from your browser. However, if you do, some features on our Website may not function as a result.

Your personal information will be retained for no longer than is necessary to fulfil the purpose for which we collected it or as required to satisfy any legal or reporting obligation or to resolve a dispute or enforce an agreement.

When we no longer require your personal information, we will dispose of it in line with approved company processes. If personal data is retained for legal or reporting obligations, it will be archived and reduced to the minimum information required.

Withdrawing consent

If you have provided us with your consent to process your personal information you have the right to withdraw this at any time. In order to do so you should contact us by emailing events@myttonfold.co.uk

You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org

Changes to our Privacy Policy

We will keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the 15 November 2020

Contact Us

If you have any queries concerning these Terms of Use, Privacy and Cookie Policies, your personal information or any questions on our use of the information, please email us at events@myttonfold.co.uk