Booking Terms & Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Mytton Fold Hotel. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online or telephone Hotel Reservations Direct on 01254 240662

Making your Booking

To make a booking, you may either book online or telephone Hotel Reservations Direct on 01254 240662

The person making the booking must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking conditions. The party leader is responsible for making all payments due to the Hotel.                               

Subject to availability, we will confirm your arrangements concerned by issuing a confirmation upon request by email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits, but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

Rates, Payment, Changes and Cancellations

Best Available Rates

These are rates based on room only and bed & breakfast, a dinner, bed & breakfast option is available.

The following terms apply to bookings made at these rates: –

• Credit card guarantee required at time of booking with a £25 deposit per person, which is non-refundable.
• Full payment will be required on departure from the hotel.
• Cancellations and amendments are available up to the time of the cancellation policy of which is confirmed at the time of booking, after this 1 night’s accommodation charge will be levied by the hotel.
• Prepayment charged to the credit card between time of booking and day of arrival.
• The Hotel will not refund the payment in the event of a cancellation or non-arrival.
• No changes can be made to the booking without the Hotel levying cancellation charges of the full cost of the booking.

Payment

Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made at the time of check out.

Your Contract

A binding contract between you and the Hotel comes into existence when we send your confirmation to the party leader and the terms and conditions of the Hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The Cost of your Arrangements

Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01254 240662 as soon as possible. Whilst we will try to assist you, we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the Hotel will be payable. See also, the specific terms detailed above.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise the Hotel or cancel online. Your notice of cancellation will only be effective when it is received by our Reservations Team, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. Due to cancellation, the £25.00 per person deposit acquired is non-refundable.

Changes and Cancellation by us

If there is a change to or cancellation of your booking, we will pass on the new details to you together with the deposit and any pre-payment. The Hotel will not accept any liability for any changes or cancellations made to your booking.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which the Hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Complaints and Problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the hotel. Any verbal notification must be put in writing to the Hotel General Manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of your stay. For all complaints and claims which do not involve death, personal injury, or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid at the time. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.  The Hotel reserves the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, the Hotel shall not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special Requests and Accessibility 

Travel Documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

General Information

Child Policy

• Cots are available for children under 4 years old at a cost of £5 subject to availability.
• Children’s accommodation is subject to the availability of a family room accommodating up to 2 adults & 2 children (minimum two paying adults). Extra beds and interconnecting rooms may incur a supplement charge.
• Children under 7 years old breakfast is free.
• Children who are aged 12 or under at the time of their stay £15 per child including breakfast.
• Please note this offer only applies to children who are aged 12 and under at the time of their stay.
• Children’s meals (except breakfast) are not included in this offer and will be charged as taken at the Hotel.
• In many cases, children’s meals are available from special children’s menus or as children’s portions.

Included in the Price

• Accommodation with private en-suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
• Where breakfast is included in the price a traditional breakfast will be provided each morning.
• All VAT and service charges, where applicable.
• Dinner, Bed & Breakfast prices include a £25 allowance per person, per evening to dine with us in The Fold Restaurant.
• Free Wi-Fi for guests staying overnight.

Not Included in the Price

• Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
• Expenses incurred, including (but not only), external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
• Items of personal expenditure.
• Personal travel insurance.
• Any items not mentioned in ‘Included in the price’.

Hotel Information

Mytton Fold may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the Hotel. Variations can occur from room to room.

Classification: Any star ratings shown are based on the latest official inspection. The AA or the Tourist Boards annually inspect our hotel.

Meals: We provide a full traditional breakfast when booked as part of your stay. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking, the allowance included in a Dinner, bed & Breakfast stay that is included in the price. If you have any special dietary requirements, please let us know so that we can confirm whether we can accommodate your request. Where it is possible, our team will always accommodate, but cannot always guarantee we can satisfy all requests.

Rooms & facilities: Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Some or our rooms are classed as family rooms and have extra beds which can be used for children only. All our rooms including Classic Rooms can accommodate two people comfortably. We will allocate a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking. All rooms and the hotel are non-smoking.

Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel by calling the number given in the hotel description. In the event of a no show our cancellation terms will apply.

Car parking: Free parking is available and monitored by CCTV.

Golf: We are located next door to an 18-hole parkland course with extensive views across the Ribble valley. Special green fee rates of £5.00 per person are available for all residents and we can organise Golf breaks to suit large Visiting Parties and Societies. Please contact Reception for more information and our rates.

Lifts: A lift is available to our Garden rooms but is not available for all our rooms. Luggage assistance is available.

Pets: Pets are accepted only at the discretion of the Hotel and are welcome within our bar area. f you intend to bring any pets this should be indicated on your initial enquiry.  We charge £10 per dog per night and we only have 3 pet-friendly rooms available with garden access. Guide dogs are specifically excluded from this policy and are welcome.

Website and Pricing Details

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Locations and Attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the Hotel) or that any particular excursion or activity which does not form part of your contract with the Hotel will take place as these services are not under ours or the Hotel’s control.